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Norwegian Airlines claims

We had tickets for Norwegian Air Shuttle's flights from New York City, JFK, to Oslo, OSL on 28 August (DY7002) and 29 August (DY7902) and were thus affected by the cancellation of the first flight and the delay of the second flight. As the European Union explain, we are entitled to financial compensation for our inconvenience on 28, 29, and 30 August, in accordance with Regulation (EC) No 261/2004 of the European Parliament and of the Council (cs, de, en, es, fr, it, nl, pl, &c).

We should each submit two claims.

We are entitled to 600 EUR for each claim, for a total of 1200 EUR.

We each need to submit two forms, one for each of the two claims. Here are the filled-in forms that I am submitting.

I am providing partially filled-in versions of the forms as starting points for everyone else. You can print them out and fill the rest out yourself.

I filled in only the things that I thought would be the same for everyone. Notably, I did not go to the airport on 28 August, but many of you did, so you will have to fill in those parts differently.

If Norwegian made you stay overnight in Oslo or Stockholm, you may be entitled to even a third claim. I am happy to look into this for you if you tell me the details of the flights that you originally booked and the flights that you wound up on.

Filling out your form

Here are a few things to keep and mind when filling out your form.

Capital letters

The form's instructions request the following.

Please fill in the form in block capital letters.

Ticket number

I think Norwegian refer to the ticket number as "document number". I have two, one for my JFK-OSL flight and another for my OSL-BUD flight.

Picture of Tom's ticket with the ticket number highlighted

Connecting flight

To find out when your connecting flight arrived, check the 30 August flight status page.

Having me fill out your form

If a few people are interested, I can even fill out the forms for you, as it is easy for me to write a program that automatically fills out the form. You would put the missing information in a spreadsheet, and then I would make you a PDF file with all of the fields filled in.

Submitting the form

You must first submit the form to Norwegian Airlines. After six weeks, assuming Norwegian does not respond helpfully, you must submit a copy to Norsk ReiselivsForum, the Norwegian enforcement body for Regulation 261/2004.

First submission of the form

The regulation requires that we submit the form to Norwegian Airlines, but it does not specify exactly how the form must be submitted.

The form does not explain how Norwegian should pay the compensation. I am going to include a cover letter that requests a bank transfer. Section 7.3 of the regulation lists the acceptable payment methods.

3. The compensation referred to in paragraph 1 shall be paid in cash, by electronic bank transfer, bank orders or bank cheques or, with the signed agreement of the passenger, in travel vouchers and/or other services.

I suggest that you send the form to "passengerrights@norwegian.com". I sent the form to "customer.relations@norwegian.com", but I think "passengerrights@norwegian.com" responds faster.

It may be worth submitting the form by fax and by post as well. Norwegian included the following contact information in the emails that delivered my ticket.

Norwegian Air Shuttle ASA. PO Box 115, NO-1330 Fornebu. Fax +47 67 59 30 01, Contact us. NO 965 920 358 MVA

Keep copies of the everything that you submit.

Second submission of the form

Wait six weeks after submitting the form; Norwegian is supposed to respond within six weeks of receiving the form.

I anticipate that they will not reply or that their reply will be unsatisfactory. In that case, submit a copy of the same form to Norway's enforcement body.

Norsk ReiselivsForum
Transportklagenemnda
Øvre Slottsgate 18-20
NO - 0157 OSLO

Tel.: +47 22 54 60 00
Fax: +47 22 54 60 01
fly@reiselivsforum.no
www.transportklagenemnda.no

Since they list an email address, try that first.